Refund policy

We want you and your young reader to love every Quest Books order. If something isn't right, we're here to help.

30-Day Return Window

You may return most items within 30 days of delivery. To be eligible, the item must be in its original condition — unread, unmarked, and undamaged — with any original packaging or shrink-wrap intact.

How to Start a Return

Email us at hello@questbooks.ai with your order number and a short note about what you'd like to return. We'll reply with return instructions and the return address. Please don't send anything back before contacting us — unannounced returns may not be able to be processed.

Return Shipping Costs

For standard returns (change of mind, wrong item ordered, no longer needed), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Exception — damaged in shipping: if your order arrives damaged, defective, or incorrect, we cover the return shipping at no cost to you, and we'll refund your original shipping charge as well. Just email us within 30 days of delivery with a photo of the damage and your order number, and we'll send a prepaid return label or arrange a replacement — whichever you prefer. You will never pay to return an item that arrived damaged through no fault of your own.

Refund or Store Credit — Your Choice

Once your return is received and inspected, you choose how you'd like to be made whole:

Refund to your original payment method, or
Store credit you can use on any future Quest Books order.

Just tell us which you'd prefer when you contact us. Refunds are issued within 5 business days of us receiving the return; depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Local Pickup Orders

Orders collected via free local pickup (Apopka, FL) follow the same 30-day window and may be returned by mail or brought back to the pickup location by arrangement.

Non-Returnable Items

Digital downloads and gift cards are non-returnable once delivered. Items returned after 30 days, or that show signs of use or damage not caused in shipping, may be declined or issued partial store credit at our discretion.